Head of Engineering - Digital & IT Excellence

Chez Ayvens, le progrès commence avec vous.

Nos ambitions pour façonner l’avenir de la mobilité durable sont alimentées par les talents de nos collaborateurs. Rejoignez-nous et rendons la mobilité plus facile.

At Ayvens we have an opening for an experienced Head of Engineering – Digital & IT Excellence.

What are you going to do?

As our new Head of Engineering – Digital & IT Excellence, you will be responsible for driving operational excellence, service quality, reliability, compliance and operational risks across Ayvens’ transversal Digital & IT services. You will lead global engineering excellence teams and ensure that IT services are delivered efficiently, securely, and in alignment with group standards, while continuously improving performance and customer satisfaction.

Your responsibilities will include:

• Leading Digital & IT Excellence teams (onshore, offshore and outsourced managed services), including QA, Release Management, ITSM, Support, Helpdesk, Compliance & Operational Risks

• Owning ITSM processes and tooling, including UNITY and Atlassian

• Driving service quality, SLA performance, and operational efficiency across engineering teams

• Ensuring operational risk management, audit readiness, and Level of Defense 1 (LOD1) control compliance

• Defining and executing service delivery and service strategy to enhance quality, reliability, and client satisfaction

• Establishing KPIs and performance metrics, monitoring results, and implementing continuous improvement initiatives

• Managing vendors, key stakeholders, and the domain IT budget (RTB / CTB)

• Ensuring alignment with SG Group ITSM practices and mandatory-to-use tools

• Collaborating closely with IT, operations, and business stakeholders across geographies

• Reporting on service performance, risks, and improvement initiatives to senior management

Who are we looking for?

The ideal candidate has the leadership and interpersonal skills required to manage large, international teams and build strong relationships across multiple departments and locations. Aside from being a seasoned leader in IT operations and service delivery, you bring a strong quality and compliance mindset and a passion for continuous improvement.

• You will have relevant experience in a similar role, preferably holding a Master’s degree in IT or Engineering.

You bring 8+ years of experience in IT operations or engineering management.

Experience managing international teams (onshore & offshore) is required for any onshore candidate.

Proven experience with ITSM frameworks, processes, and tools is essential.

Demonstrated experience with budget responsibility (RTB / CTB) is expected.

• Proven experience leading large-scale IT operations or engineering excellence teams in an international environment

• Strong background in IT service management, operational excellence, and service delivery (experience within SG environments is a plus)

• Excellent people management and leadership capabilities, with experience managing managers and diverse teams

• Strong stakeholder and vendor management skills, with the ability to influence at senior levels

• Solid experience in performance management, SLA governance, and KPI-driven improvement

• Strong understanding of operational risk, audit requirements, and compliance frameworks

• Strategic mindset combined with a hands-on, results-driven approach

• Fluent in English

What do we offer? 

We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact. 

Enjoy comprehensive rewards and recognition. 

We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities. 

Discover your talent. 

We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career. 

Benefit from a healthy, positive work atmosphere. 

We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance. 

Find a shared sense of belonging. 

We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration. 

Build a sustainable future. 

We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation. 

Make your Move at Ayvens 

Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us! 

Ready to make your move at Ayvens? Join a global leader in sustainable mobility and follow @ayvens, @lifeatayvens, and Ayvens on LinkedIn to check out what’s happening at Ayvens! 

Our commitment 

We’re committed to building a culture where everyone can be themselves and where everyone gets an equal chance to make their journey count. If you’d like to learn more about our DE&I journey – and how you can contribute – please find out more on Career pages of our website. 

Pourquoi Ayvens ?

Avec plus de 3,4 millions de véhicules gérés dans plus de 42 pays, nous proposons des services de location complets, des services d'abonnement flexibles, des services de gestion de flotte et des solutions multi-mobilité à des clients de toutes tailles, notamment des grandes entreprises, des PME, des professionnels et des particuliers. En tirant parti de notre position unique pour ouvrir la voie à la neutralité carbone et façonner davantage la transformation numérique du secteur, nous sommes bien placés pour répondre aux besoins changeants de mobilité de nos clients et leur fournir les solutions dont ils ont besoin pour prospérer.

Chez Ayvens, nous pensons que notre succès repose sur notre engagement envers la satisfaction de nos clients. Notre équipe se consacre à fournir des solutions innovantes et des services technologiques qui aident nos clients à se concentrer sur leurs activités quotidiennes. Nous nous engageons en faveur de la mobilité durable et en avons fait un élément central de notre stratégie. Dans tout ce que nous faisons, nous sommes guidés par les principes d’authenticité, de curiosité, d’engagement et de collaboration. Notre objectif est de favoriser une organisation diversifiée en termes de personnes et d'idées, où chacun peut s'épanouir et être lui-même, peu importe qui il est.

Rejoignez-nous dans ce voyage passionnant alors que nous continuons à permettre la transformation vers l'adoption à grande échelle de la mobilité durable et à fournir à nos clients les solutions dont ils ont besoin pour réussir. Suivez notre page pour les dernières actualités et informations.

  *ALD Automotive | LeasePlan deviendra Ayvens dans les 42 pays d’ici 2025.